This Privacy Policy explains how Cleaners W12 collects, uses, stores, and protects personal data relating to our customers and prospective customers. It applies to all individuals who live in, work in, or request cleaning services within the area served by Cleaners W12.
Cleaners W12 acts as the data controller for the personal data described in this policy. We are committed to handling your information in accordance with the UK General Data Protection Regulation and all applicable data protection laws.
We only collect personal data that is relevant and necessary for providing our cleaning services and managing our relationship with you. The types of data we may collect include:
Identification and contact details such as your name, postal address, billing address, and communication preferences.
Service and booking information such as property type, access instructions, preferred dates and times, specific cleaning requirements, and records of services provided.
Account and transaction data such as invoices, payment status, service history, and information required to prevent fraud and misuse.
Communication data such as messages you send to us, feedback and complaints, and notes from phone or in-person conversations relating to your bookings.
Technical and usage data such as basic information about how you use our website or online booking tools, including device type, browser type, and general usage statistics. We do not seek to identify you from this information unless it is necessary for security or legal reasons.
We rely on one or more of the following lawful bases under the UK GDPR to process your personal data:
Contract performance. We process your personal data to enter into and perform the contract for cleaning services. This includes managing bookings, communicating with you about appointments, and providing the services you request.
Legal obligations. We process certain information to comply with our legal obligations, for example for tax and accounting purposes, responding to lawful requests from public authorities, and keeping appropriate business records.
Legitimate interests. We may process your data where it is necessary for our legitimate business interests and where these interests are not overridden by your rights and freedoms. This can include improving our services, preventing fraud or misuse, securing our systems, training staff, and managing business operations.
Consent. In limited cases, we may rely on your consent, for example to send certain types of marketing communications where they are not otherwise permitted. When processing is based on consent, you have the right to withdraw it at any time, without affecting the lawfulness of processing before withdrawal.
We use the personal data we collect for the following purposes:
To manage enquiries, provide quotes, and confirm bookings for cleaning services.
To carry out cleaning services at your property, including sharing necessary details with the cleaners assigned to your booking.
To issue invoices, process and record payments made to us, and resolve billing queries.
To communicate with you about your bookings, changes to our services, and important information relating to your contract.
To respond to complaints, handle disputes, and provide customer support.
To improve our services, including quality control, staff training, and internal reporting.
To comply with our legal, regulatory, and tax obligations.
Where permitted, to send you relevant information about our services and related offers. You can object to or opt out of such communications at any time.
We do not sell your personal data. We may share your personal data with the following categories of recipients, only to the extent necessary and always under appropriate safeguards:
Cleaning staff and subcontractors who need access to your contact details, address, and job instructions in order to perform the services you have booked.
External service providers acting as data processors, for example companies providing booking and scheduling tools, payment processing, accounting software, customer relationship management systems, and secure data storage. These providers are contractually required to process personal data only on our documented instructions and to maintain appropriate security measures.
Professional advisers such as accountants, auditors, or legal advisers, where such sharing is necessary for the services they provide to us and subject to confidentiality obligations.
Public authorities, regulators, or law enforcement agencies when we are required to do so by law or where the disclosure is necessary to establish, exercise, or defend legal claims.
In all cases, we limit the data shared to what is strictly necessary and ensure that any third party receiving your data provides adequate protection in accordance with data protection law.
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or reporting requirements.
Customer and booking records are typically kept for a period that enables us to manage our relationship with you, handle any complaints, and maintain accurate financial and tax records. After this period, personal data is either securely deleted, anonymised, or archived in a way that restricts access.
When determining the appropriate retention period, we consider the nature and sensitivity of the data, the potential risks of continued storage, the purposes for which we process it, and applicable legal requirements. If you request that we stop using your data for certain purposes, we may still keep limited information as required or permitted by law.
If we transfer your personal data outside of the United Kingdom, we will ensure that an adequate level of protection is in place. This may include relying on decisions of adequacy issued by relevant authorities or using appropriate safeguards such as standard data protection clauses. You can request further information about these safeguards using the contact routes made available on our website or service documents.
Under the UK GDPR, you have a number of rights in relation to your personal data. These rights apply to all Cleaners W12 customers and prospective customers in our service area, subject to certain legal limitations and exemptions.
Right of access. You can request confirmation as to whether we process your personal data and obtain a copy of that data, along with information about how it is used.
Right to rectification. You can ask us to correct or complete your personal data if it is inaccurate or incomplete.
Right to erasure. In some circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you have withdrawn consent and there is no other lawful basis for processing.
Right to restriction. You can ask us to restrict the processing of your data in certain situations, such as while we verify its accuracy or consider an objection you have raised.
Right to object. You can object to processing that is based on our legitimate interests, including profiling, and we will stop the processing unless we demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is required for legal claims. You always have the right to object to direct marketing.
Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used, and machine readable format or transfer it to another controller where technically feasible.
Right to withdraw consent. Where we rely on consent, you can withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, you can contact us using the details provided on our website or service communications. We may need to verify your identity before fulfilling your request and will respond within the time limits set by law.
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. These measures include limiting access to personal data to those who need it for legitimate business purposes, using secure storage and systems, and training staff on data protection responsibilities.
While we take reasonable precautions, no method of transmission or storage is completely secure. We continually review and improve our security measures to protect your information.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. The updated policy will apply from the date it is made available. We encourage you to review this policy periodically so that you remain informed about how we process your personal data.
By continuing to use Cleaners W12 services in our area after any changes are published, you acknowledge that the updated Privacy Policy applies to your personal data.
By choosing to book an appointment today you will get the most professional and affordable cleaners W12 services at prices everyone in Shepherd’s Bush can afford.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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